Locavore Veg Box Policy

Purchases and Deliveries

We are not liable for any mis-deliveries due to incorrect addresses being provided. We reserve the right to accept or refuse orders for any reason. If the order is too large or heavy for a driver to deliver, it may be modified; we will always notify you of this by email. If a driver is not able to gain access to your close and cannot find a safe place for a delivery to be left, you will be refunded for the box on the first occasion only. It is your responsibility to ensure a safe place for deliveries is provided. We are not liable for any thefts of veg boxes after they are delivered as long as they are left in the designated safe place.

We are not able to provide a delivery window.

We charge a £2.50 delivery fee for each delivery, unless the total price of the order is £45 or above. This will be charged alongside the charge for the order.

Produce Weight

Due to the large variance of unit weights found in some types of produce, the exact weight of produce in boxes may not exactly match what was ordered. A tolerance of up to 10% should be expected in weighed produce items. When possible we will endeavour to balance under supply on one item with over supply of others, so box value remains similar.

Exclusion Lists

Our exclusion lists allow you to choose three veg items and one fruit item to have removed from your boxes. We will substitute the removed item with produce of equal value. You can email us to add or remove items from your exclusion list.

Collecting your boxes

Boxes must be picked up on the designated delivery day within the specified pickup time. Customers that miss the specified pickup time are not eligible for credits.

Credit Card Payments

Payments are processed through the secure DPS Payment Express system. Any debit or credit card details stored for recurring payments are done so on the DPS system. No credit card information is stored by us.

Cancellations and Changes

The deadline to notify us of a change to a delivery, including cancelling a delivery, is 9am on Monday morning. We are not able to make changes after this time. We can arrange for unwanted boxes to be donated to the Good Food Fund if we are notified of a pause after the deadline, but you will be charged for your delivery as usual.

Refunds

If you are unhappy with any of our products we will attempt to resolve this with you to your satisfaction. If the issue cannot be resolved we will happily refund the payment. If you signed up using a promotional code, there may be a minimum term associated with your subscription. We can still refund the remainder of your balance but you’ll forfeit the promotional credit.

Communication

When you sign up for a veg box, you are consenting to be added to our newsletter mailing list. You are free to unsubscribe from this at any time. We will also contact you with invoices, any updates to your order, important news about our service, and similar via email, so please make sure our emails reach you.

Packaging

We use as little packaging as possible, but are not packaging or plastic-free. We can collect some packaging for reuse when we deliver your veg boxes. We can collect: folded veg boxes; empty clean Mossgiel milk bottles; empty clean Ed’s Bees honey jars; and Locavore pesto and hummus Vegware pots. Please do not leave out any other packaging for us, as we will not be able to collect it.

Outstanding Debt

If you incur any outstanding debts we will in the first instance try to recover the outstanding monies through our own internal recovery process. Should this process not recover the outstanding debts your debt will be transferred to a debt-collection agency for collection. Debt-collection fees will be added to your debt and you will be required to pay for collection costs.

Disclaimers

We try to guarantee the accuracy of all information in this website however this website is provided on an “as is” and “as available” basis without any endorsement or representation made and we make no warranties of any kind in relation to the Ooooby Ltd and Locavore website. We make no warranty that the Ooooby Ltd and Locavore site will operate on your computer free from errors with no loss of information when transmitting data through the Ooooby Ltd and Locavore website or server. All information on this site can be changed at any time without notification. Ooooby Ltd and Locavore offer no warranty that the use of this site will not result in the “infection” of computers with Internet based contamination such as, but not restricted to viruses or “Trojan Worms”. Ooooby Ltd and and Locavore reserves the right at anytime, without notice to modify, suspend or terminate operation of this site, block users from accessing the site or to interrupt the operation of the site.

Limitation of Liability

Except where prohibited by law Ooooby Ltd and and Locavore will not be liable for any indirect, consequential, exemplary, incidental or punitive damages.

Personal and Password Details

You are entirely responsible for maintaining the confidentiality of your personal details at all times, including credit card and any personal account details. You agree to notify Ooooby Ltd and Locavore immediately of any discretion or unauthorised use of your personal details. You assume total responsibility for the use of this site.